You can email us anytime at You query will be answered within a single business day.

No you cannot. You can only use a coupon or an offer at a time.
If more than one offer is applied to your order, then our team will contact you for the correction with the same.

This would happen because your product has not reached our warehouse. You can contact us for the same by writing us at

We don’t have a policy for refund. The concerned product can be exchanged for another size or style. If you do not wish to shop with us presently, we can issue a store credit of the amount same as your order amount which can be used as per your convenience.

You can return the product and drop us a mail at for immediate exchange with another size / style or avail store credit for the same.
The product should reach us within 15 days of receiving your product. This option is not available for Customised products and the products purchased on a discount sale

You have to send the item to following address and email us or attach the copy of courier receipt:
Kisneel Garments Pvt Ltd

D-23, 3rd Floor, Defense colony

New Delhi – 110024

– We partner with the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s).
– We use “BlueDart” Courier Service which has reliable shipping Pan India.

– We are not into COD service. We will not provide products on Cash on Delivery


Yes, you can place online orders with your debit card.

– In case of prepaid orders we deliver within 3-5 days working days However, it may take maximum of 7-10 days to ship to the destination depending on the shipping address you have provided.

– In case of Cash On Delivery, the order will be shipped within 24 hours after the verification of the order.

– In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner in which you have made the payment.

Yes. This feature is available. However you can also mail us at for any question or to place a manual order in case you are facing any difficulty.

Once your order is shipped you are provided with a tracking id. You can trace the status by entering the tracking id on the courier partner weblink or can call/mail us directly. You can also go to track order link on our website to check the order status or tracking details.

– You can cancel all items before they have been processed in our warehouses. In case of prepaid orders the refund amount will be credited back into the bank account / card from which the payment was done within 15 days.
– Once the order is processed from our warehouse, cancellation of the order will lead to refund in form of store credit.

– Description of Packaging
Packaging is done in clear plastic for all items. Some items are also retailed in labelled cardboard boxes. The order is then packed in a tamper-proof sealed courier bag.
– Discreet packaging
Product names are NOT added on the outer-most courier bag